Safety

Resident Safety Initiatives

Silverado Senior Living is committed to ensuring the safety and wellbeing of our residents. We take our obligation to excellence seriously, and have implemented safety programs to reduce safety risks for all those who are under our care.

Pre-Employment Criminal Screening: All Silverado employees are screened for substance abuse, fingerprinted and undergo a criminal background check or are inspected through the FBI Department of Justice database.

Pre-Employment Values Assessment: Silverado is among only a few companies in the world that requires a screening exam to identify high-risk behaviors in all applicants, including: integrity, aggression, propensity toward abuse and other behaviors that could infringe on any aspect of our residents’ safety.

Ongoing Staff Training: All Silverado associates in a position of direct-care receive a minimum of 24 hours of training per year on elder abuse and identification and reporting, medication oversight, behavior management, documenting changes in condition, and requirements on resident observation.

Industry-Leading Staffing Ratios: Silverado is proud of our commitment to ensure resident safety by providing a one-to-one staffing ration of associates-per-residents. Additionally, our clinical care staffing is among the highest in our industry.

Grand Rounds Conferences: This call-in program allows our community clinical teams to present complex behaviors and symptoms for collective input on best-practice management of these challenging situations. These calls often feature subject-experts from Silverado as well as outside experts on particular topics. In 2009, this program was recognized with the Dementia Award by the Center for Excellence in Assisted Living.

Monthly Safety Committee Meetings: Each month, an interdisciplinary team of support staff (from plant operations, culinary, direct-care, and family support services) meets to proactively discuss safety considerations with their leadership team. Minutes from these meetings are then sent to corporate management with an understanding that concerns will be addressed within 30-days of each meeting.

Family Town Hall Meetings: once a year, each Silverado community hosts a front-line staff Town Hall meeting with a member of the Silverado Corporate Leadership Team. During this time, associates can voice suggestions and concerns, without the presence of any managerial staff, especially as it relates to resident safety.

Associate Concern Hotline: this toll-free number serves as a place to anonymously report any inappropriate behavior, concerns and suspicious activities; especially as it relates to resident safety. All calls are taken seriously and immediately investigated by the appropriate Silverado leadership team.